Return and exchange Policy
Return and Exchange Policy
All our products are of premium quality with top quality printing. Since every product is custom - printed ,it can only be returned if the product is damaged. Return request can be submitted within 2 days of delivery.
-Please be careful while selecting the colour, design and size. No return requests will be entertained for colour and size issues.
-We don't have an order exchange facility. An order once delivered will not be exchanged. Please select your colour, size and design carefully while ordering.
-There will be a 5% error from visual experience of the product to the actual product due to technicalities like lighting in LCD and CMYK print schemas
-Products claiming refund must be returned in same form as it is received. Broken/used/tampered products are not accepted back.All returns must be in unused condition with packaging intact
-Refund of shipping and COD charges is not applicable .
-The colors of the apparel and design that you see on your screen might vary because of the display settings of the mobile/desktop device you're using. All apparel images are of "medium" sized t-shirts or hoodies unless stated otherwise and represent the look of the print on a medium sized item. Ordering the wrong size of shirt does not qualify as a reason to seek a full refund. It is the responsibility of the end customer to ensure that they are happy with the size of the shirt before placing an order.
Refund and Cancellation Policy
In case of returns, customer is responsible to ship the product back to us first. Customers are requested to pack the items securely to prevent any loss or damage during transit.
- Please write the Order id,Registered Mobile number and Email details on a paper and keep it in the parcel.
- The Refunds will happen within 2-3 days in to Viral Threads Account.
- Once the product has been shipped, cancellation request will not be processed.
- The refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will reflect in your Viral Threads Account as store credits.
What are the rules for Courier charges refund?
1. For all self-shipped returns, we will provide you a cashback of Rs.100 for shipments weighing upto 500 grams.
2. For every next 500 gram slab, an additional Rs.50 will be added to the refund amount.
3. For example, a single t-shirt piece weighs around 250 grams which if returned would give you a cashback of Rs.100 in your account.
4. If you happen to return 3 t-shirts, your return shipment weighs 750 grams and would give you a cashback of Rs.150.
5.Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service.
6.Speed Post is a government of India owned entity and has the most widely distributed postal network in India.
7.Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
8.If the courier cost is lesser than Rs.100, you will still be receiving a cashback of Rs.100.
For any further queries you can contact us at firstname.lastname@example.org